Mehmood, F., & Afshan Ishaq. (2025). Enhancing Predictive Business Process Monitoring in Call Centers through Multimodal Data Fusion and Heterogeneous Time-Aware LSTM-Based Multi-Task Learning. International Journal of Innovations in Science & Technology, 7(7), 185–203. Retrieved from https://journal.50sea.com/index.php/IJIST/article/view/1336