MEHMOOD, F.; AFSHAN ISHAQ. Enhancing Predictive Business Process Monitoring in Call Centers through Multimodal Data Fusion and Heterogeneous Time-Aware LSTM-Based Multi-Task Learning. International Journal of Innovations in Science & Technology, [S. l.], v. 7, n. 7, p. 185–203, 2025. Disponível em: https://journal.50sea.com/index.php/IJIST/article/view/1336. Acesso em: 20 jun. 2025.