Mehmood, F., and Afshan Ishaq. “Enhancing Predictive Business Process Monitoring in Call Centers through Multimodal Data Fusion and Heterogeneous Time-Aware LSTM-Based Multi-Task Learning”. International Journal of Innovations in Science & Technology, vol. 7, no. 7, May 2025, pp. 185-03, https://journal.50sea.com/index.php/IJIST/article/view/1336.