Justice Aid – AI-Based Law Guidance Chatbot

Abstract

In the digital era, the availability of quality and affordable legal information has become a significant challenge due to complex legal language and limited access to legal services. To address this issue, this paper presents an AI-based legal guidance chatbot, JusticeAid, designed to simplify the process of obtaining legal knowledge and provide accessible legal services. This study aims to develop an intelligent system that delivers simplified and accessible legal guidance to users. The proposed system is based on Artificial Intelligence (AI) and Natural Language Processing (NLP) models, including GPT-4, which processes user queries and supports context-driven response generation, generates context-driven responses, and interprets legal texts such as statutes, judicial decisions, and case references. JusticeAid employs a three-layer architecture comprising frontend, backend, and database components to ensure smooth and efficient system operation. During functional testing, system validity in terms of performance and accuracy was evaluated, and usability testing was conducted through user feedback and professional examination of AI-generated content. The obtained test results indicate that the chatbot produces contextually relevant legal responses aligned with Pakistan-specific legal references, with consistent processing speed and reliable document analysis, demonstrating the credibility of the system and its practical applicability. By combining AI with modern web technologies, JusticeAid provides an intuitive and user-friendly interface that assists individuals, students, and legal professionals in understanding the legal domain and making informed decisions.