Role of Inter-Organizational Information Integration in successful E-Governance

Abstract

The global emerging trends of E-Governance utilizes Information and Communication Technologies (ICTs) to support the governance functions. It emphases on improving governance by innovating administrative processes, transforming relationships, improving public services delivery, ensuring accountability, increasing participation and collaboration among civil society, government and private sector. Whereas, E-Governance is considered a revolutionary reform of promoting good governance through greater control over state power, authority and resources to promote equality, peace and prosperity by eliminating corruption, unemployment and hunger. Pakistan had made huge investments on deploying ICTs infrastructure and human resource development in public sector but the country could not achieve the expected outcomes. The results show that public sector has adequate level of ICTs infrastructure and competent human resource to obtain the promising benefits of these initiatives. However, all these resources remained underutilized which is considered a public sector dilemma in Pakistan. Most of public sector businesses are still relying on the manual systems rather than the fully computerized or automated and the public officials are bound to exchange and processes information manually. The under-utilization of these technologies and human resource cannot reap the benefits of E-Governance and therefore could not promote transparency, accountability, equality, and participation for sustainable socio-economic growth and development of Pakistan.

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