Understanding the Role Of Emotional Intelligence in Agile Teams in Context of Requirement Change Management

Rubab Mushtaq Ali; Sumaira Nazir; Nargis Fatima

Authors

Rubab Mushtaq Ali Faculty of Engineering & Computing, National University of Modern Languages (NUML), Islamabad, Pakistan.
Sumaira Nazir Faculty of Engineering & Computing, National University of Modern Languages (NUML), Islamabad, Pakistan.
Nargis Fatima Faculty of Engineering & Computing, National University of Modern Languages (NUML), Islamabad, Pakistan.

Keywords:

Agile Team, Sentiment Analysis, Emotions, Emotional Intelligence, Requirement Change Management, Challenges

Abstract

Requirement changes are inevitable in Agile software development, wherein flexibility is the key. Although Scrum offers defined change management procedures, but they tend to overlook the emotional aspects involved in Requirement Change Management (RCM) success. This systematic literature survey investigates the application of Emotional Intelligence (EI) in Agile RCM, drawing conclusions from 27 studies. Results emphasize recurring issues like ineffective change planning, uncertain prioritization, inadequate stakeholder involvement, resistance to changes, and affective barriers in the form of fear, lack of trust, and low motivation. The review finds shortcomings in disciplined RCM practices, role-based EI integration, and alignment for performance. To fill these gaps, the research recommends a role-centric RCM framework incorporating EI concepts to enhance communication, trust, and flexibility with Agile adaptability.

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